{"id":4956,"date":"2021-03-29T11:04:02","date_gmt":"2021-03-29T09:04:02","guid":{"rendered":"https:\/\/www.fivesenses-italianhomes.com\/frequently-asked-questions-f-a-q\/"},"modified":"2025-02-05T12:06:32","modified_gmt":"2025-02-05T11:06:32","slug":"frequently-asked-questions-f-a-q","status":"publish","type":"page","link":"https:\/\/www.fivesenses-italianhomes.com\/en\/frequently-asked-questions-f-a-q\/","title":{"rendered":"Frequently asked questions &#8211; F.A.Q."},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:20px;--awb-font-size:26px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">FAQ<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p>If you do not find the answer you were looking for below, please contact us.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #ffffff } #accordian-1 .fusion-panel { border-color:#f2f2f2; border-width:0px; background-color:#f2f2f2; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 15px;width: 15px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #333333;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"big caslon\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Open Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #6666a4;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #6666a4;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #6666a4; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4962 general \"><span class=\"entry-title rich-snippet-hidden\">How do you support guests during their stay?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:26:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4962\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4962\" href=\"#collapse-1-4962\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do you support guests during their stay?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4962\" aria-labelledby=\"faq_1-4962\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have active phone support from 08:00 &#8211; 20:00, 7 days a week, in case of any need, question, problem. We are at your service by phone, email or in person, we can get to you within hours.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4963 general \"><span class=\"entry-title rich-snippet-hidden\">Are there handicapped-accessible facilities available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:26:04+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4963\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4963\" href=\"#collapse-1-4963\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there handicapped-accessible facilities available?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4963\" aria-labelledby=\"faq_1-4963\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Sorry, we currently do not have any properties suitable for people with disabilities.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4964 general \"><span class=\"entry-title rich-snippet-hidden\">Are the properties non-smoking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:25:34+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4964\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4964\" href=\"#collapse-1-4964\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the properties non-smoking?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4964\" aria-labelledby=\"faq_1-4964\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, all our properties are non-smoking, however some have balconies, terraces or gardens where smoking is allowed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4965 general \"><span class=\"entry-title rich-snippet-hidden\">Where is it possible to park?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:24:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4965\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4965\" href=\"#collapse-1-4965\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is it possible to park?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4965\" aria-labelledby=\"faq_1-4965\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the description of each property you will find details on how and where you can park your car.<\/p>\n<p>Apartments: agreement with garage offering vallet parking service<\/p>\n<p>Villas: parking on site<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4966 general \"><span class=\"entry-title rich-snippet-hidden\">Where do I leave the keys when I check out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:24:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4966\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4966\" href=\"#collapse-1-4966\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where do I leave the keys when I check out?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4966\" aria-labelledby=\"faq_1-4966\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Apartments: you can leave the keys on the table and lock the door behind you.<\/p>\n<p>Villas: the owners will be there to greet you and check out with you and you can leave the keys with them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4961 general \"><span class=\"entry-title rich-snippet-hidden\">Can I leave my luggage at check-out and pick it up again when I leave?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-05T11:57:39+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4961\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4961\" href=\"#collapse-1-4961\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I leave my luggage at check-out and pick it up again when I leave?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4961\" aria-labelledby=\"faq_1-4961\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If we do not have same-day arrivals we are willing to extend your stay so that you can safely leave your luggage at home until your departure.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4968 general \"><span class=\"entry-title rich-snippet-hidden\">Where do I find wifi passwords and key operating directions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:23:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4968\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4968\" href=\"#collapse-1-4968\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where do I find wifi passwords and key operating directions?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4968\" aria-labelledby=\"faq_1-4968\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You will find in the property the house manual with the wifi password and the main operational directions for your stay.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4971 general \"><span class=\"entry-title rich-snippet-hidden\">Are the properties cleaned daily?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:22:46+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4971\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4971\" href=\"#collapse-1-4971\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the properties cleaned daily?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4971\" aria-labelledby=\"faq_1-4971\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Apartments: they are cleaned upon your departure. For your safety we adopt the<a href=\"https:\/\/www.safeandcleanextra.it\/protocol\"> Safe&amp;Clean protocol.<\/a><\/p>\n<p>Villas: yes, 2 hours of daily cleaning are included in the price (except Sundays and holidays).<\/p>\n<p>However, extra cleaning hours can be requested, and the additional cost is to be paid on the spot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4972 general \"><span class=\"entry-title rich-snippet-hidden\">Are sheets and towels provided?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:22:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4972\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4972\" href=\"#collapse-1-4972\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are sheets and towels provided?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4972\" aria-labelledby=\"faq_1-4972\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, sheets and towels are provided, as well as courtesy set.<\/p>\n<p>Apartments: towel change for stays over 4 days, sheet change for stays over 8 days.<\/p>\n<p>Villas: midweek towel change, weekly sheet change.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4973 general \"><span class=\"entry-title rich-snippet-hidden\">Is there a fully equipped kitchen on the property?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:21:42+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4973\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4973\" href=\"#collapse-1-4973\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a fully equipped kitchen on the property?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4973\" aria-labelledby=\"faq_1-4973\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All kitchens in our properties are fully equipped and well stocked with pots, pans, dishes, cutlery and glasses, kettle, toaster etc. For details see the equipment for each property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4976 general \"><span class=\"entry-title rich-snippet-hidden\">Is there air conditioning and heating?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:21:15+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4976\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4976\" href=\"#collapse-1-4976\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there air conditioning and heating?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4976\" aria-labelledby=\"faq_1-4976\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All apartments have air conditioning and heating for the winter period.<\/p>\n<p>Heating in the villas is not included in the price.<\/p>\n<p>Note that in Tuscany the heating period (determined by municipal laws) starts on Nov. 1 and ends on April 15.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4977 general \"><span class=\"entry-title rich-snippet-hidden\">How many people can stay in the house?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:20:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4977\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4977\" href=\"#collapse-1-4977\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many people can stay in the house?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4977\" aria-labelledby=\"faq_1-4977\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Each property has the maximum number of guests displayed on individual pages of the site.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4975 general \"><span class=\"entry-title rich-snippet-hidden\">Is it possible to arrange transfer on arrival or departure?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:19:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4975\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4975\" href=\"#collapse-1-4975\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to arrange transfer on arrival or departure?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4975\" aria-labelledby=\"faq_1-4975\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are happy to help you arrange transfer to and from the airport or train station.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4978 general \"><span class=\"entry-title rich-snippet-hidden\">How will I receive confirmation and arrival instructions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:19:04+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4978\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4978\" href=\"#collapse-1-4978\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How will I receive confirmation and arrival instructions?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4978\" aria-labelledby=\"faq_1-4978\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Once your reservation is completed, you will immediately receive an automated message letting you know that we have received it and you will receive your official confirmation shortly. It may take anywhere from a few minutes to a few hours, so don&#8217;t worry if you don&#8217;t see it immediately, it&#8217;s just processing time.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4979 general \"><span class=\"entry-title rich-snippet-hidden\">What will I be responsible for when we leave the accommodation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:18:35+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4979\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4979\" href=\"#collapse-1-4979\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What will I be responsible for when we leave the accommodation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4979\" aria-labelledby=\"faq_1-4979\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>By booking our properties you also agree to take care of them during your stay. For damages and losses you will be responsible just like in a hotel accommodation, although that doesn&#8217;t mean we will charge you for a broken glass!<\/p>\n<p>Relax and use the apartment, take care of it as if it were your own and please initiate if anything goes wrong.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4980 general \"><span class=\"entry-title rich-snippet-hidden\">Can I cancel or change my reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:18:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4980\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4980\" href=\"#collapse-1-4980\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I cancel or change my reservation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4980\" aria-labelledby=\"faq_1-4980\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For any changes email us and explain what you need!<\/p>\n<p>Villas: normally there is a full refund with one year notice. For cancellations with less than one year notice, payment will be refunded if the villa is re-rented.<\/p>\n<p>For the 2021 season, if villa guests need to cancel due to COVID, a full refund will be made or we can move the reservation to the following year.<\/p>\n<p>Apartments: cancellation is free up to 5 days before arrival.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4974 general \"><span class=\"entry-title rich-snippet-hidden\">Can I check in earlier or check out later?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:17:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4974\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4974\" href=\"#collapse-1-4974\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I check in earlier or check out later?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4974\" aria-labelledby=\"faq_1-4974\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We always do our best to meet the needs of our guests, should the need arise and should the apartment be unoccupied. Just notify us in time and we will let you know if it is possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4970 general \"><span class=\"entry-title rich-snippet-hidden\">Are there additional costs and fees beyond the nightly or weekly cost?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-29T19:16:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4970\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4970\" href=\"#collapse-1-4970\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there additional costs and fees beyond the nightly or weekly cost?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4970\" aria-labelledby=\"faq_1-4970\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is the tourist tax that we collect and pay to the City of Florence for you. It is currently \u20ac 4.00 per night per person (over 12 years old) for up to 7 nights in the city of Florence or \u20ac 1.50 per night per person for up to 7 nights in the town of Tavarnelle.<\/p>\n<p>For villas, the deposit is payable in cash upon arrival and is used to pay for services requested on site and any damages.<\/p>\n<p>Also, if you request extra services, they will be payable separately such as housekeeping, late check-in\/check-out, transfers etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-4969 general \"><span class=\"entry-title rich-snippet-hidden\">Why should I choose FIVE SENSES ITALIAN HOMES?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/author\/wp_8039876\/\" rel=\"author\">five senses italian homes<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-28T19:13:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4969\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-4969\" href=\"#collapse-1-4969\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why should I choose FIVE SENSES ITALIAN HOMES?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4969\" aria-labelledby=\"faq_1-4969\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We believe in local and sustainable tourism and that accommodation is an integral part of the guest experience. Our love for Tuscany drives us to make your visit as memorable as possible. We are a small company with solid values and we champion diversity in all its forms. We oppose prejudice and discrimination in all its forms.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4956","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - F.A.Q. | Five senses italian homes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fivesenses-italianhomes.com\/en\/frequently-asked-questions-f-a-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - F.A.Q. | Five senses italian homes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fivesenses-italianhomes.com\/en\/frequently-asked-questions-f-a-q\/\" \/>\n<meta property=\"og:site_name\" content=\"Five senses italian homes\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T11:06:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fivesenses-italianhomes.com\/wp-content\/uploads\/2021\/06\/Logo-piccolo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"514\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/frequently-asked-questions-f-a-q\\\/\",\"url\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/frequently-asked-questions-f-a-q\\\/\",\"name\":\"Frequently asked questions - F.A.Q. | Five senses italian homes\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/#website\"},\"datePublished\":\"2021-03-29T09:04:02+00:00\",\"dateModified\":\"2025-02-05T11:06:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/frequently-asked-questions-f-a-q\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/frequently-asked-questions-f-a-q\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/frequently-asked-questions-f-a-q\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.fivesenses-italianhomes.com\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions &#8211; 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